Welcome to MBAZA

Rwanda's AI-Powered Citizen Engagement Platform. Report issues, track your cases in real-time, and connect with government services — all through a single call.

Have a case ID? Look it up here:

How It Works

Three simple steps to get your issues resolved

STEP 01

Call the Helpline

Dial the MBAZA helpline to report your issue. Our AI system will listen and classify your case automatically.

STEP 02

AI Processes Your Case

Our AI engine analyzes your call, categorizes the issue, and creates a case that is routed to the right department.

STEP 03

Track Resolution

Key Features

A modern platform built for transparency and efficiency

AI-Powered Classification

Cases are automatically categorized and prioritized using AI.

Secure & Transparent

Full audit trail for every case with role-based access control.

Real-Time Tracking

Citizens can track case progress from submission to resolution.

Smart Case Management

Admins can filter, assign, and resolve cases efficiently.